Billing
How to pay an invoice
View invoices and pay faster with M-Pesa or PayPal.
Before you start
Check the invoice number, total and due date before paying. Prefer M-Pesa when available because it is the default local method and usually confirms faster. PayPal is the second recommended option for international card/account payments.
- An invoice with Unpaid status.
- Funds or access to your selected payment method.
1. Open Invoices
Sign in to the client area and select Invoices.
2. Choose the invoice
Open the Unpaid invoice and review all charged items.
3. Select a payment method
Choose M-Pesa first whenever possible. Use PayPal as the second option. Use bank transfer only when you understand it requires manual finance validation.
4. Complete payment
For M-Pesa, enter the phone number and confirm the prompt on the phone. For PayPal, continue to PayPal and complete the approval. Avoid bank transfer for urgent activation because it depends on proof review.
5. Check the status
Return to the invoice and wait for Paid status. You may download the PDF for your records.
Important: M-Pesa and PayPal can activate the service faster after confirmation. Bank transfer is manual and may take time until the finance team validates the proof. Do not submit duplicate payments.
Step-by-step screenshots
Use these screens as a visual reference while following the guide in the client area.
What happens next
Once confirmed, linked services are activated or renewed automatically where applicable.